Greetings !!
We are looking for Service request Engineer/Admin, Here is the JD for your reference.
Experience : 0 - 3 years
- Experience and Fresh Graduates can apply for this role
- Raise incidents, service request and change request for related IT service and Mobile devices,
- and its reporting
- Undertake change coordinator role to route Incidents/SR/CR to relevant parties
- Follow-up of Incidents/SR/CR raised till closure
- Renew and update maintenance and service contracts info
- Identify and apply measures to ensure appropriate actions are taken during onboarding and off
- boarding process of users
- Perform review of user accounts reports and submission
- Consolidate data for security report submission
- Provide ad-hoc report when required
- Manage VoIP admin matters like assigning extension numbers
- Respond promptly to requests raised by requestors
- Provide timely status updates to relevant parties, including service desk and liaising with
- hardware vendors
Interested candidates will share the resume to [Confidential Information]
Thank you,
