Driven by the passion to improve quality of people's lives, WS Audiology continues to grow as the market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.
This role focuses on developing and implementing SSC (Shared Service Center) policies to enhance after-sales service operations, including warranty, returns, and customer support. By ensuring compliance, tracking performance metrics, and providing actionable insights, you will drive strategic improvements while fostering alignment and collaboration across stakeholders.
What you will do
- Develop and implement comprehensive SSC (Shared Service Center) policies on warranty, returns, repairs, and customer support
- Provide employee training to ensure effective policy adherence
- Effectively communicate SSC policies to all relevant stakeholders within the company, ensuring clarity and alignment
- Monitor adherence to policies, ensuring compliance with legal and regulatory standards through regular audits and reviews
- Establish and track key performance indicators (KPIs) to evaluate the effectiveness of after-sales policies
- Generate reports and actionable insights to support strategic decision-making and continuous improvement.
What you bring
Experience
- Bachelor's degree in Business administration, Management, Engineering or a related field.
- 5-10 years of working experience in after-sales service, customer service management, or policy governance.
- Experience in managing service centers or after-sales operations is highly valued.
Personal competencies
- Good communication and collaborative skills
- Motivated and driven
Who we are
At WS Audiology, we provide innovative hearing aids and hearing health services.
Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.
Sounds wonderful We can't wait to hear from you.
WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.
