Service Team Manager

Job Description

. Report to the Operation Manager

. Lead / supervise a group of teams which maintain all related fire systems and equipment to ensure uninterrupted services to site

. Oversee and responsible for team operations for the respective sites in the contract, must obtain a complete understanding of all customers contractual agreements to drive the fulfilment of requests and services.

. Manage and plan team operations, operations budget and costing

. Manage and plan all related preventative and corrective maintenance in accordance with the safe practices as defined in the Singapore Standard and / or authority requirement and guidelines.

. Engaging customers and vendors to ensure smooth delivery of services.

. Managing all escalations and complaints with appropriate priority and diligence

. Closely monitor the effects of servicing and maintenance on their condition whenever possible.

. Ensure timely deliveries and tracking all essential records of maintenance and testing are documented properly and stored.

. Ensure all Work Orders (WO) are closed on time, as required.

Requirements

. Min Diploma in Engineering or Construction related field
Building Construction Safety Supervisor or equivalent trained

. Min 5-7 years of relevant experience in Fire Operation supports and maintenance on fire safety system.

. Understanding of local regulations and standards on Facilities operations and maintenance.

. Must be well versed and experienced with good technical competency in fire protection services.

. Independent with good leadership traits and lead by example.

. Hands on ability to lead the team on everyday operations and projects.

. Ability to multi-task, an eye for details and perform under tight timeline.

. A strategic thinker with strong analytical skills and critical path planning ability.

. Excellent interpersonal and communication skills.