ServiceNow Business Analyst

Job Description-:

• Essential - Determine and define business needs and global requirements to develop and continue the growth of a multi instance ServiceNow environment with primary focus on the Workflow Management process
• As part of onsite client facing team, work closely with ServiceNow functional team to lead and drive technical solution design sessions for assigned ServiceNow applications
• A proven track record in pre-order creation workflow project management, ideally with a strong background in delivering strategic ServiceNow Workflow management and service level management solutions in the telecommunication industry
• Owns the support and enhancement process (known as business as usual) for ServiceNow in the Deere environment, working closely with supplier resources
• Manages and communicates ServiceNow release schedule
• Develops use cases, process diagrams, escalation matrix and requirements documentation using stories and scrum tasks in ServiceNow (Implementation Hub)
• Document and map current pre-order creation processes and perform gap analyses against desired or best practice, preferably using industry standard techniques and frameworks
• Work closely with process owners and request type owners to elicit and agree requirements for request workflows and service level management on ServiceNow instance
• Work closely with process owners and request type owners to elicit and agree requirements for various reports and dashboards on ServiceNow instance
• Ensure users are respectfully challenged when requesting ServiceNow enhancements and that lean/six sigma, process design standards are integrated into each design
• Work directly with end users to resolve escalated issues/defects within ServiceNow