The Functional Consultant is required to work with customers and learn the business problems that need to be addressed and through applying technical analysis, recommend a solution. Is an expert with ServiceNow processes and capable of delivering advice when required. Working closely with the pre-sales team is involved in delivering documentation through all stages of a project's lifecycle.
Key Responsibilities
- Work closely with a customer to understand their requirements and our solutions to address those needs.
- Understand business objectives, projects and problem statements of our prospects and customer.
- Lead business process definition, re-engineering, and process improvement workshops during the Examine Phase of customer engagements.
- Develop required documentation such as workshop agendas, workshop presentations, process design documents, use cases, responsibilities documents.
- Identify areas of process effectiveness and recommend solutions that detail pros, cons and risks.
- Align and represent industry practices and recommend solutions to meet business objectives.
- Present proposals including the ServiceNow product and services.
- Identify and contribute to the creation of best practices, white papers, workshops, etc.
- Contribute to the continual improvement of Delivery and Advisory Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements.
Requirements
- 3+ years of experience in ServiceNow functional consultant role
- Degree or equivalent, preferably in Computer Science or Information Technology,
- Proven experience in technical consulting roles
- ServiceNow Accreditations in IT Service Management and/or other product lines desirable
- Enterprise consulting experience, including implementation experience with one or more common enterprise software solutions filling positions of increasing responsibility and management of program teams
Kshama
Registration No. / Unique Entity Number: 199801439D
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