ServiceNow Project Manager

Job Description-:

• Accountable for management of overall project including scheduling, scope and budget
• Managing projects, sprints, updating details and providing regular reporting
• Facilitating key stakeholder meetings including regular steering committees with internal and customer teams, reporting on progress, issues, risks and contributing to issue resolution
• Manages stakeholder expectations, maintaining focus on overall deliverables agreeing and applying contractual terms of project
• Working independently on projects
• Collaborating effectively with developers to drive successful delivery on time and within budget providing support and mentorship
• Developing and maintaining strong customer relationships with key stakeholders including sponsor, business process owners and solution architects
• Responsible for ensuring the customer is fully informed and up to date on progress and concerns including risks, issues, scheduling, resourcing and change requests
• Responsible for delivering successful outcomes in customer projects
• Monitors and measures customer satisfaction
• Applies knowledge, tools and technical expertise to create value, ensuring it is tailored to the specific needs of the customer
• Manages customer projects effectively ensuring objectives, deadlines and budgets are met
• Competent use of project planning, tools, milestones appropriate for the size and scale of the project
• Demonstrates the ability to assess, form and allocate work streams, managing own time and that of others to meet deadlines
• Works with the customer to determine a handover process to ensure skills transfer, sustainability of results and knowledge capture as appropriate for project and customer.
• Proactively predicts and reviews any potential areas of deficit, addressing them before the project finishes
• Manages medium risk projects (working with others for high risk)
• Identifies, quantifies and manages issues impacting on delivery of project
• Shares knowledge and experiences with others