Exceptional customer service and communication abilities.
Advanced proficiency in Microsoft Office applications, encompassing Word, Excel, and Outlook, with the capability to manage comprehensive documentation and oversee both Sea and Air shipments.
Responsible for ensuring the accurate and timely creation of pertinent export documentation and declarations (e.g., HB/L, MBL, manifest, pre-alerts), customs declarations, Trade-net operations, and invoicing.
Ensuring prompt issuance of shipping instructions and manifests to carriers.
Executing general shipping tasks, including data entry within systems.
Coordinating and communicating shipment details with various stakeholders such as shipping lines, agents, transportation companies, and international counterparts.
Oversight of import and export bookings, including declaration and monitoring.
Generating invoices for all undertaken tasks.
Efficiently managing and resolving customer and/or shipping line complaints and disputes.
Undertaking additional duties as delegated by the company.
Demonstrating strong organizational skills to collaborate across multiple departments and maintain communication with both local and international clients and prospects.
Willingness to fulfill any other responsibilities assigned by management as needed.
