Shop Manager

Your Role

We are seeking a highly motivated and experienced Shop Manager.

To oversee daily operation of the shop, ensuring efficiency and profitability. Maintain high store standards and conditions and foster a positive environment.

Job Descriptions

1. Store Operations

. Managing all aspects of shops operations, including opening ans closing procedures, cash handling, inventory management, and maintaining shops cleanliness and organization.

2. Sales and Profitability

. Achieve sales targets, monitoring performance, and implementing strategies to achieve sales goals.

. Analyzing sales data and identifying opportunities for growth.

. Monitoring expenses and proposing cost control measures to maximize profitability.

3. Staff Management

. Implement training programs, and supervising store start.

. Setting performance expectations and providing ongoing feedback.

. Scheduling shifts and managing payroll.

. Motivating and engaging employees to ensure a high level of customer service.

. Present sales, revenue and expenses reports and realistic forecasts to the management team

4. Customer Service

. Ensuring exceptional customer service standards are met by the store staff.

. Handling customer inquiries, complaints, and resolving any issues that may arise.

. Creating a positive shopping experience for customers and building customer loyalty

5. Safety and Security

. Ensuring compliance with safety and security procedures.

. Implementing loss prevention measures to minimize theft and protect company assets.

6. Relationship Management

. Building and maintaining positive relationships with customers, suppliers, and vendors.

. Collaborating with other departments, such as human resources, to ensure effective communication and coordination

Requirements and skills

. BS/MS OR degree in business administration or a related field

. Successful previous experience as a sales representative or sale manager, consistently meeting or exceeding targets

. Committed to continuous education through workshops, seminars and conferences

. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization

. Proven ability to drive the sales process from plan to close

. Strong business sense and industry expertise

. Excellent mentoring, coaching and people management skills