SHOP MANAGER

Roles & Responsibilities

To be responsible for shop's daily operations and ensure monthly sales target are achieved

To maintain operational records which include product inventory and sales reports

To conduct regular meetings with the retail staff to review outlet performance which includes including sales, visual merchandising, staff related issues, customer and service related issues etc.

To research and recommend marketing strategy to the management so as to increase sales revenue

To conduct training to staff on product knowledge and customer service skills

To carry out regular check and ensure shop's cleanliness and hygiene standards are maintained

To ensure staff's appearance and uniform standard are maintained

To evaluate staff's performance and resolve minor staff grievances

In charge of monthly shop's manpower planning/ scheduling and ensure proper allocation of manpower to manage shop's operations

To manage order processing, fulfilment and returns of customer orders

To manage shop's administration

To provide direction and guidance to downline