BYD by 1826
Working Hour: 5 Days - 44 Hour a week (Sunday to Thursday)
Location: Suntec City Mall Showroom
Job Summary:
The car showroom Ambassador will be the first point of contact for customers and visitors, providing a warm welcome and assisting with inquiries. This role requires excellent communication skills, a friendly demeanor, and the ability to manage a variety of tasks in a fast-paced environment.
Key Responsibilities:
- Customer Greeting: Welcome customers and visitors to the showroom with a positive attitude and professional appearance. Provide information about available vehicles and promotions.
- Phone and Email Handling: Answer and direct phone calls, respond to emails, and handle online inquiries. Schedule test drives and service appointments.
- Appointment Coordination: Manage the showroom's appointment calendar, including test drives, service appointments, and sales consultations.
- Administrative Support: Perform clerical duties such as data entry, filing, and maintaining office supplies. Prepare and distribute documents as needed.
- Customer Service: Address and resolve customer queries or concerns, ensuring a high level of satisfaction. Assist with paperwork for vehicle purchases and service requests.
- Visitor Management: Maintain visitor logs and ensure guests are directed to the appropriate staff members.
- Sales Support: Provide support to sales staff by preparing customer information, maintaining inventory records, and assisting with showroom displays.
- Showroom Maintenance: Keep the reception area clean, organized, and well-stocked. Report maintenance issues to the appropriate team.
Qualifications:
- High school diploma or equivalent additional certification in office administration or customer service is a plus.
- Previous experience as a receptionist or in a customer-facing role, preferably in an automotive or retail environment.
- Strong communication skills, both verbal and written.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment.
- Excellent organizational and multitasking abilities.
- Professional demeanor with a customer-focused approach.
- Ability to handle confidential information with discretion.
- Basic knowledge of automotive terminology is an advantage.
Skills and Attributes:
- Friendly, approachable, and customer-oriented with a professional appearance.
- Detail-oriented with strong problem-solving skills.
- Capable of managing time effectively and prioritizing tasks in a busy environment.
- Adaptable to changing situations and able to handle a fast-paced work environment.
