(SIN) Customer Service Officer

About the Company

Established in 1972, Morrison Express Corporation is a global player with over 2000 employees operating over 90 owned offices in America, Asia, Europe, and South America, plus more than 100 agents in 5 continents, and are still expanding rapidly in terms of revenue and corporate size.

We believe in the power of diversity and aim to create a community where unique and different individuals can thrive and reach their full potential. All members of our organization should feel a sense of belonging and support.

We are committed to provide excellent service and customized logistics solutions to meet each customer's unique needs. We leverage technology and operational excellence to surpass the expectation of our customers.

About the Role

The Customer Service Officer is responsible for the delivery of services to meet the requirement of the customers by coordinating with the different service providers, warehouse and other department. You will form an integral part of the customer service team to play a critical role in driving operational excellence to ensure client satisfaction and loyalty.

This role is an implant role and will be working at the customer's site in Kallang permanently.

Key Responsibilities

• To monitor inbound shipments, update tracking, provide updates to stakeholders, coordinate customs clearance and unloading at 3PL
• To coordinate smooth clearance of inbound shipments with forwarders and perform timely Goods Receipt into SAP system.
• To handle daily shipments received from customer and coordinate with appointed 3PL service providers to execute in a timely manner. Process includes; empty return's collection, prompt response to enquiries and the management of customer
• To perform regular return shipment of empty canisters and cylinders to customer's plants
• Responsible for timely updates of assigned reports
• Any other ad-hoc duties assigned from time to time

Qualifications

• Minimum GCE O level education
• Fresh graduates are welcome
• Proficient in MS Office
• Meticulous and accurate with a positive attitude and able to multi-task
• Good team player who can work independently with minimum supervision
• Customer oriented with excellent interpersonal and communications skills
• Able to work offsite in customer's location