Responsibilities
- Develop and propose all FM operations and maintenance related SOPs and work processes (e.g., workflow processes, maintenance schedules, etc) with the Authority and Contractor IFM team.
- Maintain situational awareness during daily operations, man the IOC and monitor the performance, functionality, and alerts displayed on the various monitoring and surveillance systems in the IOC provided by the Authority. Direct and manage on dispatch of FM works execution team for responsive/just-intime FM works execution.
- Overall supervision of:
- The delivery of FM services performed by the Contractor IFM team and external contractors.
- All identified and reported faulty incidents, operational issues, and emergency incidents performed by the Contractor IFM team and external contractors.
- All improvement works, replacement works, and maintenance works execution by Contractor IFM team and external contractors.
- Utilities Management of the premises and tenants.
- All IFM feedback and helpdesk management works carried out by the IFM Supervising Officers.
- All administration works carried out by the IFM Supervising Officers.
- Monitor and report to the Authority on status and performance carried out by the Contractor IFM team as per KPI.
- Assess, analyse, and provide optimisation recommendation and proposal: In manpower, resources, operating procedures, maintenance schedules, and technical solutions for continual improvement and optimisation of operations.
- Budgetary and technical recommendations for upgrading requirements with adequate financial analysis.
- On environmental sustainability management strategies and optimisation. Ensure that the Contractor IFM team execute the agreed proposals.
- Liaison and coordination with local Authorities on periodic audits required under prevailing local regulations, including all necessary consultation sessions with various Authorities and Statutory boards. Assist the Authority with periodic audit checks and preparation of audit reports.
Requirements
- Recognised Tertiary or any Professional Certification in Facilities Management, Building Services, or related discipline (individuals with sufficient working experience will also be considered).
- Recognised and valid accreditation in Building Services Management (e.g., FSM, WEM, Green Mark Accredited Professional).
- Min 5 years of relevant working experience and managerial role.
- Possess good communication, interpersonal and supervisory skills.
- Proficient in MS Office tools and data analytical skills.
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