JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate, skilled trades, and technology, or youre looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
DUTIES & RESPONSIBILITIES
Administration
·To review all incoming letters and ensure follow-up actions are taken especially on complaints.To vet/prepare all outgoing correspondence and minutes of meetings.
To prepare weekly/monthly meeting documents.
To input daily utilities consumption and any relevant data needed to produce reports for immediate superior.
To organize social events & meetings.
Operational MattersTo review, and if necessary, recommend and implement changes to operations procedures.
To set and define standards required of non-maintenance matters, such as security guards and cleaners uniforms, management office, work place security, cleaners store, etc.
To review all areas regularly to determine whether cost - saving measures can be implemented without compromising on quality, durability or effectiveness.
To set up a monitoring system to track repairs and replacements for regular update/check and control for any excessive occurrence.
To monitor and detect any irregular utilities consumption and take appropriate actions when necessary.
To follow up on matters after meetings.
To review procedures on imposition of fines against contravention of House Rules by contractors or tenants.
To set up inspection schedules on defects, cleanliness and other term contract works.
To liaise with Property Executive (M&E) and tenants on matters related to M&E services.
To arrange for handling of emergency situations such as power failure, burst pipe, gas leaks etc.
To review and update House Rules & Site Supplement if necessary recommend.
To attend meetings with clients, term contractors or ay other meetings as assigned by the Immediate Superior and to record and put up minutes.
To prepare and submit all necessary documents to Building Construction Authority (BCA) or any relevant authorities as needed.
To keep updated records of all those warranties that are still in force.
To conduct daily checks to ensure that the common areas are maintained like cleaning, landscaping, etc.
To conduct regular inspections with the term contractors (cleaning, pest control, fire protection system, lift, etc) to ensure that the services are carried out / maintained to the standard set by the Management and or the authorities.
To conduct daily checks on common property whether or not maintained by a term contractor to ensure their soundness and proper maintenance.
To inspect/supervise/test plumbing fittings periodically to uncover any defects, by-pass timers and controls periodically to turn on lights to check for defective ones.
To propose / recommend improvement, repairs and upgrading works when appropriate and ensure that such are carried out properly when approved.
To monitor and furnish regular reports on any intrusions, irregularities or unsafe practices.
To set procedures and contact numbers of persons to be contacted for dealing with emergency situations such as burst pipe, fire, power failures, structural damage, etc.
Tenancy Management
Help coordinate tenant move-ins and move-outs.
Build positive relationships with co-workers, clients and tenants.
Respond to tenant needs and maintain positive relationships and high retention levels with all tenants.
Liaise with tenants on repairs and maintenance works
Energy Management
To monitor utilities consumption and take corrective measure if necessary for any irregularities.
To review and recommend for approval cost-saving or cost-effective measures to reduce consumption.
Emergency Situation
To lay down procedures and contract numbers of persons to be contacted for dealing with emergency situations such as pipe burst, fire, power failures, structural damage, etc.
To ensure the implementation and maintenance of the OMS system in accordance to establish organizational standard.
Reporting & Budgeting
Prepare accurate, timely and complete reports, including monthly performance reports and variance reports for review by senior management
Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
Manage all accounts payable for the property, including collection, routing and approval of invoices
Review and reconcile ground lease rent and common area maintenance (CAM) recovery charges as needed.
Respond to problems and concerns and ensures compliance with rules and regulations
ACCOUNTABILITIES
Successful completion of scheduled activities. Deal with complaints diligently and tactfully. Ensure that a high level of professionalism and customer service is maintained at all times.
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
