SOC Analyst

Job responsibilities:

. Manage and improve SOC systems and infrastructure.

. Configure and troubleshoot security infrastructure devices.

. Prepare and document standard operating procedures and protocols.

. Identify and define system security requirements.

. Advise external and internal parties on problems regarding security infrastructure or customer devices.

. Problem resolution within SLA time frame

. Manage and handle customer's change request on Managed devices.

. Provide reports for Daily & Monthly Device Health check, Monthly Maintenance, Daily/Weekly/Monthly Problem, and Monthly Infrastructure Maintenance SLA fulfilment.

. Act as Incident first responder for a 24/7 staffed SOC, reviewing, and verifying system alerts with Day and Night shift.

. Incident response coordination and support

. Daily incident triage, tracking, and handling alert

Job requirements:

. Fresh graduates from ITE Nitec/ higher Nitec or Diploma in IT. Malaysians are welcome to apply.

. Willing to work shift based from 9am to 9pm/ 9pm to 9am

. Familiar with SOC processes will be advantage.

. Training will be provided.