Social Media Executive
Date: 8 Aug 2024
Location: Singapore, Singapore
Company: Singtel Group
At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.
Be a Part of Something BIG!
Do you have a passion for social media and a knack for creating engaging content Join our team as a Social Media Executive and help us shape our brand's online presence. If youre driven by creativity, strategic thinking, and the ability to foster community engagement, we want to hear from you!
Make an Impact by
Overall
Actively supports companys social media platform requirements such as Facebook, LinkedIn, YouTube, Instagram and forums
Supports social media calendar management to ensure the content is published by the stipulated deadlines and within guidelines and design philosophies
Traffic requests that come in across multiple BUs, audit and streamline current processes for better efficiencies
Ensures operational excellence of the platforms day-to-day health and needs
Social Media Strategy implementation
Work closely with Social Media Manager, peers and strategic brand lead agency (Leo Burnett) to implement the new FYs Culturfy strategy and pillar content
Foster and strengthen new relationships with key influencers within the community via strategic lead agencys influencer strategy
Increase engagement across all platforms to achieve SMART KPIs for each for the new FY
Coordinate with xfn teams to ensure brand consistency across all platforms and output
Liaise with PMs, respective Comms teams to stay update on new products and features
Lead discovery for new digital technology and/or social trends and better WOW
XFN collaboration:
Work closely with marketing and customer care teams to identify and plan responses to community members and customers in a professional, personable, and timely manner to foster engagement
Work with the marketing and creatives to create high quality, engaging, relevant, and timely content
Social monitoring and community management
Reactive: Work closely with POC to field requests for trend identification
Deploy social listening tools to monitor positive/negative comments and topic trends
Strive to boost engagement and resolve any potential conflicts that may affect brand reputation
Generate comprehensive reports on overall community sentiment and notable trends and provide meaningful feedback
Skills for Success
Min Diploma in Marketing or relevant field
Experience in community management for a telco/ retail-centric business
Familiar with social media platforms and social media tools
Able to understand social media world and derive strategic insights
Proved work experience as a community manager for a notable brand
Excellent verbal communication and writing skills
Hands on experience with social media management for brands
Ability to interpret website traffic and online customer engagement metrics
Attention to detail, ability to multi-task and crisis manage
Rewards that Go Beyond
Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities
Your Career Growth Starts Here. Apply Now!
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
