Roles & Responsibilities
Veracity is part of RGP's family of brands, a consulting arm that solves business problems by delivering digital workflows that matter. Veracity is one of ServiceNow's largest and fastest-growing Elite services partners, and due to our rapid growth, we have an opening for Software Development Manager.
As a Software Development Manager, you will be leading teams and supporting projects deploying ServiceNow based solutions for Veracity clients globally.
As part of the broader project team, responsibilities will include liaising directly with clients to identify and document their requirements and the configuration and development of software to meet those requirements.
The Software Development Manager is also responsible for delivering outcomes for our clients. You will be conducting needs assessments, configuring applications, integrating third-party apps, building, and maintaining relationships, training and ongoing client support and follow-up. You are technically very strong and can work with customers to ensure their business requirements are solved not only through technology but also through people and process solutions.
Besides this, you will also be providing leadership focus for both your team and for the clients that you are supporting.
We Hire for Culture First:
Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don't exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.
Other companies give you a job. We give you opportunity.
Veracity is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.
- Investigate, document, and analyse key client organisational processes
- Work collaboratively with the project management team to determine required resources and create realistic timelines
- Maintain an effective client follow-up system to ensure that clients are contacted regarding project progress and overall satisfaction
- Coordinate and execute client training
- Take charge of finding information sources, gathering, and interpreting problem statement, execute analysis and present findings to team members and stakeholders
- Perform and organise ongoing support for customers such as report building, data quality, new integrations, etc
- Contribute to the development of a strategic vision for product development and enhancement
- Design and architecture solutions in appropriate platforms
- Applying in-depth functional knowledge of ITIL and ServiceNow to customer needs and requirements
- Providing advice to customers regarding industry best practices and process methodology
- Conduct analysis, design, evaluation, modification, testing and implementation of enterprise-wide systems across functional areas
- Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to customer problems
- Maintain high customer satisfaction through the delivery of high-quality, timely and thorough solutions to our clients
- Enhance & increase ServiceNow knowledge by doing continuous learning, training and certification
- Manage and lead a team of employees, communicate company goals, safety practices, and deadlines to the team. Motivate team members and assesses their performance.
- Provides help to management, including hiring and training, and keeps control updated on team performance.
- Own a distinct aspect of project delivery
- Conduct training & workshops
Basic requirements
- 5-7 years of professional experience
- Expert ServiceNow knowledge
- Sound JavaScript knowledge
- Openness to travel
- Tertiary education preferred
Professional qualifications and education requirements
- Extensive work-experience in ServiceNow projects
- Integration project experience
- ServiceNow admin certification (CSA)
- ITSM Experience
- Excellent problem solving & communication skill
- Team lead & project management skill
- Embrace design thinking
Additional preferred skills
- ITIL Foundation Certified
- ServiceNow certified application developer (CAD)
- ServiceNow certified implementation specialist (CIS)
