Solution Product Manager

Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions. Ant International is the international business unit of Ant Group, the owner and operator of Alipay.

You will be a key member of Ant Group's product team to help achieve company's global vision. You will plan and execute the development and integration of world-class payment capabilities to empowering Global markets. You will take ownership of the products to ensure optimal user experience, modularized mid-platform, security and compliant to regulations.

Responsibilities:

1. Understand in details Ant's product & product operation capability related to payment processing(acquiring) from credit cards, E-wallets and other APMs under Ant's various global entities including U.S, Latam and various Asian countries.

2. Work closely with business development team to create and present Ant's global payment products solution to both prospective and existing merchants, with a focus on selling new solutions Vs. supporting existing solutions

3. Effectively capture and articulate the merchants business needs, identify the potential gaps and translate them into product requirements

4. Lead the product solution development efforts to fill the gap or fulfill customized requirements with a focus heavily on meeting individual merchant's needs based on existing product capabilities, less of developing whole new product capabilities.

5. Regularly collect product requests from other internal functions such as compliance, operations that will have impact on the implementation of the product solutions to particular merchants

6. Act as an ambassador for the product internally and externally, and as the primary product contact for queries related to the product.

7. Manage external and internal stakeholder relationship in any product related engagement.

8. Understand, define and track product performance metric. Continue provide feedback to improve customer experience and performance.

Job description

At least 3+ years experience in a product management or related role. Previous experience in payments industry is highly preferred.

Good understanding on payment technology, payment channels and industry players.

Hands-on experience working with both business and technical teams. Experience in understanding business requirement and defining product specifications

Strong analytical skills and proven ability of data-driven decision-making, ability to define and manage qualitative and quantitative research and measurement plans

Strong organisational acumen - ability to thrive in a matrix environment where success depends on a high degree of cross-functional collaboration

Can-do attitude, willingness to learn and listen, ability to work independently, and strong drive to get things done. Frequent travel is required

Ability to effectively communicate with internal and external customers