Description
Do you have a passion for crypto & blockchain Do you love learning and immersing yourself in complex technology and then using your expertise to educate others Are you experienced in customer facing roles If yes, then we want to hear from you!
The impact you will have:
As a Solutions Consultant you will work closely with our Sales Managers & Account Managers to execute on the account strategy of our Enterprise customers to help us give them the best experience, minimise churn, meet our revenue goals and upsell targets. This role will also be working with our existing in region customers to triage helpdesk tickets and manage resolution to support queries we receive from them.
Your scope of work shall include, but not limited to creating customised presentations, demos, proof of concepts, trials, responding to bids, and onboarding journeys. Our Solution Consultant will play a pivotal role in helping us articulate our value, find gaps our competitors cannot service, and be the customers champion by working with internal cross-functional stakeholders.
Solutions Consultants are strong technical generalists, able to think strategically about the business needs of Elliptics customers, build relationships, internally & externally, and identify opportunities for Elliptic to solve complex business challenges and drive growth.
Key Responsibilities
What we expect from you
Acting as a product and use case expert - applying a deep understanding of the challenges Elliptics customers face in identifying, preventing and investigating criminal activity in digital assets to map Elliptics solutions to those challenges.
Driving the discovery process, helping to uncover customers current pains and needs and partner with Account Execs to shape an offering that integrates our data, software, education and advisory solutions that meets their needs and exceeds their expectations.
Partnering with Account Executives to drive complex, multi-stakeholder deal cycles across different customer segments to solve diverse mission-critical business problems.
Interfacing with the Research team to translate analytical data and findings to sales friendly talk tracks to be used by marketing and sales.
Interfacing with our Global Policy Group to identify relevant local regulatory requirements for our target prospects.
Analysing and understanding thematic prospect and customer feedback (e.g., using experience with prospects and ticketing data) to partner with the product and engineering teams to provide a feedback loop on new product development opportunities.
Creating and sharing best practices for product demos with the wider commercial teams
Creatively identifying and solving integration challenges to ensure stickiness of the Elliptic platform within the customers overall risk and compliance system architecture.
Designing and executing implementation plans for Enterprise customers based on their individual and specific compliance and technical objectives.
Maintain a thorough understanding of our API documentation and capabilities to resolve customer queries and to manage prospect conversations.
Helping customers post-sale with technical support queries.You are someone who:
Loves to learn about new technology and are curious about how things work under the hood with a bias towards blockchain/Web3/digital assets/crypto.
Is truly passionate about cryptocurrency or the future of finance.
Always takes up the opportunity to broaden your knowledge and continuously improve and develop your skills.
Thrives working in an autonomous environment and taking on multiple responsibilities.
Embodies proactivity and is a strong team player who places the team interests/success first.
Is an exceptional and empathetic listener, and able to use this quality to truly understand the challenges your customers are facing.
Enjoys meeting prospects, customers and are willing to participate in external events on a regular basis.
Willing to travel on an ad-hoc basis when needed.
Is able to work effectively in a matrix organisation.
Is effectively bilingual in English and Mandarin.
Skills, Knowledge and Expertise
You must have:
Relevant professional experience in the B2B SaaS space or a complex technical market
Experience working with and/or a demonstrable interest in crypto & blockchain
Experience working with/demoing complex technical productsBonus points for:
Experience working with compliance solutions or possess relevant knowledge/certification in compliance
Demonstrated knowledge of API and backend systems design
Having worked in a startup and/or scaleup environment
Benefits
Competitive salary
Share Options
Holiday - 24 days of annual leave in addition to Singapore gazetted holidays
Health insurance
Personal training budget & LinkedIn Learning subscription
Laptop + equipment you need
Home office allowance
Full access to Spill Mental Health Support
About Elliptic
At Elliptic, we believe cryptocurrency will play a huge role in the future of value transfer, and we care deeply about helping to build this future. As digital assets and cryptocurrency become more widely adopted, our products are essential to ensure cryptocurrency is safe and accessible to all.
Elliptics blockchain analytics solutions help prevent financial crime and allow cryptocurrencies to be used for good. The company is the global leader in detecting, preventing, and pursuing criminal activity in cryptocurrencies. Our products are used by some of the worlds most highly regulated banks and financial institutions, leading cryptocurrency exchanges, and government agencies to screen over $1 billion of transactions every single week.
The company has offices in London (Global HQ), New York City, and Singapore.. We are backed by leading institutions including Evolution Equity Partners, SoftBank, SBI Group, Albion VC, Octopus Ventures, SignalFire, Wells Fargo, JP Morgan, Paladin Capital, Santander InnoVentures, and Digital Currency Group.
To achieve our mission, we depend on our incredible team of Elliptites. Our values are reflected in everything we do and in every decision we make, both internally and outwardly to our customers. We actively encourage Elliptities to challenge the status quo and allow the freedom to innovate and learn everyday. We encourage new ideas and learning, whether thats through collaboration, our curiosity sessions, or utilising your professional development budget - the teams personal growth is key to our success.
