Family Group: Administration
Job Description:
You will be part of the HR Shared Services Team to deliver quality, accurate and timely HR services. Your primary responsibilities will be to ensure excellent service delivery while performing claim administration and overseeing employee benefits management. You will provide first line comprehensive operational support within the HR shared services department. Your will also provide administrative support and be actively engaged with key stakeholders to ensure successful project implementation, as assigned.
Key Responsibilities
Employee Benefits Administration
Administer employee benefits programs
Perform claim administration in a timely and accurate manner
Work with relevant parties on claims/medical billing matters
Perform user acceptance testing for system related issues
First line operational support
Provide accurate advice on employee benefit queries and respond in a timely and professional manner
Provide guidance and support to employees on corporate panel clinic services
Escalate complex or unresolved issue to supervisor promptly for further resolution
Letter of Guarantee (LOG) Issuance
Generate LOG upon request on staff/dependents admission and facilitate letter issuance to respective admission office
Maternity Benefits Allocation
Validate and approve Maternity Benefits allocation workflow request submitted by employee
Perform system trouble shooting and resolve technical issues in partnership with HR, IT consultant and employee
Benefit Program Analysis and Change Management
Provide benefits and claims data to identify trends, patterns and insights that drive informed decision-making
Develop guides and engaging infographics on benefits program for employees
Participate and support HR Shared Services Projects
Assists with ad-hoc administration of human resources operations.
JOB REQUIREMENTS
Education/Training/Experience
Diploma with at least 3 years of relevant experience
Experience in Employee Benefits Administration and Success Factor will be an added advantage
Proficient in Microsoft Excel and Word
Personal Attributes
Good organization skills, process oriented, attention to details
Possess excellent interpersonal and communication skills
Able to work independently and in a team
If you're passionate about HR Shared Services, we'd love to hear from you!
