Family Group: Administration
Job Summary:
The Senior Analyst in the Group CIO Office will play a critical role in supporting the launch of a national billing system for NHG. The primary responsibilities include supporting users in verifying bills post-launch to ensure accuracy and supporting testing for fixes of defects identified after the system goes live. The ideal candidate will have a keen eye for detail, strong analytical skills, and the ability to collaborate effectively with various stakeholders.
Key Responsibilities:
- Post-Launch Bill Verification:
- Conduct thorough verification of bills generated by the new billing system to ensure accuracy and compliance with established standards.
- Identify discrepancies and work closely with the billing team to resolve any issues promptly.
- Document findings and report any recurrent issues to the project management team.
- Support Defect Fix Testing:
- Collaborate with the development and quality assurance teams to support the testing of fixes for defects identified post-launch.
- Ensure that all fixes meet the required specifications and are free of critical errors before deployment.
- Stakeholder Collaboration:
- Work closely with various stakeholders, including healthcare providers, billing specialists, IT professionals, and project managers.
- Facilitate communication on the status of bill verification and defect resolution activities.
- Assist in training and supporting end-users on the new billing system and any updates.
- Documentation and Reporting:
- Maintain detailed records of bill verification processes, defect identification, testing activities, and resolutions.
- Prepare and present regular reports on post-launch verification and defect testing progress to the project management team.
- Contribute to the creation of user guides, training materials, and other documentation as needed.
- Continuous Improvement:
- Identify opportunities for process improvements in bill verification and defect management.
- Suggest enhancements to the billing system based on feedback and observed trends.
- Participate in post-launch review sessions and contribute to the overall success of the project.
