Sr/Patient Information Associate

Responsibilities

• Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH's services to patients and the public
• Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively
• Performs administrative duties such as filing referral documents, department's records, updating rosters and department statistics reports
• Performs other duties assigned by supervisor

Requirements

• A/Diploma levels or equivalent with call centre, patient care/customer service experience
• Possess good communication and interpersonal skills
• Applicants with previous experience in call centre are welcome to apply
• Willing to do 3 shifts work (Morning shift: 7am-2pm, Mid shift: 2pm-9pm, Night shift: 9pm-7am)