Devo, the cloud-native logging and security analytics company, empowers security and operations teams to maximize the value of all their data. Only the Devo platform delivers the powerful combination of real-time visibility, high-performance analytics, scalability, multi-tenancy, and low TCO crucial for monitoring and securing business operations as enterprises accelerate their shift to the cloud.
Headquartered in Boston, Mass., Devo is backed by Insight Partners, Georgian, and Bessemer Venture Partners. Learn more at www.devo.com.
Job Summary:
The Professional Services Technical Project Manager will be responsible for guiding, developing, and executing on the overall technical journey of Devo's key customer accounts and projects. Complementing the work of other teams, they will help our customers get maximum business value from their Devo implementation by managing the onboarding and other special projects within Devo's product suite.
Will also help accelerate Devo's overall product growth agenda by driving the success of Engineering projects and initiatives, as well as cross-functional activities across the Sales, Pre-Sales, Professional Services, and Customer Success teams. This position is responsible for the overall coordination with customers and internal teams.
Responsibilities:
- Drive Project Delivery: Takes ownership of project delivery, ensuring projects are completed on time, and to the highest quality standards.
- Client Accountability: Hold clients accountable for their responsibilities and contributions to ensure the timely achievement of project milestones.
- Value Contribution: Contribute to projects by providing a holistic view of the Devo platform and a deep understanding of customer needs.
- Devo Platform Expertise: Train and become a superuser of the Devo platform (SIEM, SOAR, etc.), serving as a reference and expert for both the organization and our customers.
- Establish a tight partnership with other Devo departments (Pre-sales, customer success, professional services, product) to provide visibility and transparency.
- Translate the client's business requirements and communicate effectively with customers on technical matters.
- Acts as an advocate for the user in internal meetings
- Act as a representative of the Professional Services Team in cross-department customer-oriented meetings.
- End-to-End Project Management: Efficiently manage customer implementations from initiation to closure, ensuring successful outcomes.
Must be able to operate at the customer's offices as needed.
The job may require travel around 25%.
Requirements:
- 4+ years experience in a professional services implementation and/or technical project management roles.
- Must be proficient in English.
- Must have experience in working with customers/clients to install and configure technology products is required. Experience with cyber security or enterprise log management products is preferred.
- General experience with Linux and Windows operating systems.
- Demonstrated ability to organize, prioritize, and multi-task in a fast paced, changing environment to meet deadlines.
- Demonstrated proficient and effective project management skills.
- Effective written and verbal communication and interpersonal skills.
- Goal oriented minded, pragmatic vision and lean working methodology.
- Full English professional proficiency.
- Experience in project management, technical project management, or engineering.
- Experience in SIEM is preferred.
- Experience with data visualization tools such as Google tools, MS PowerPoint, etc.
- Experience in a SOC and/or delivered consulting in this area.
