SRE Support Engineer

Do you want to work on cutting-edge projects with the world's best IT engineers Do you wish you could control which projects to work on and choose your own pay rate Are you interested in the future of work and how the cloud will form teams If so - the Gigster Talent Network is for you.

Our clients rely on our Network for two main areas, Software Development and Cloud Services. In some cases, they need help building great new products, in others they want our expertise in migrating, maintaining, and optimizing their cloud solutions

.
At Gigster, whether working with entrepreneurs to realize the next great vision or with Fortune 500 companies to deliver a big product launch, we build really cool enterprise software on cutting-edge technolog

y.
We are looking for SRE Support Engineers interested in joining the Gigster Talent Network and being considered for exciting upcoming projects with one of our largest clien

ts.
We'll need to cover different time zones - some candidates would work on Pacific Time (think California) office hours, others on UK office hours, and others in Singapore office hours, so if one of these work hours make sense to you, please continue reading our job descript

ion!
By being a member of the Gigster Network you'll have access to amazing client projects where you would successfully support their internal IaaS. Successful candidates can provide a wide range of services from white glove onboarding to creating informational posts on the community support platform, and everything in between. Additionally, SRE Support Engineers will actively participate in developing the support tools and process, so we are looking for someone with the maturity to understand what it takes to scale in serv

ices.
Key Qualifications/Expe

• rienceRobust level of spoken and written En
• glish.Several years of experience (ideally 5 or more) in supporting highly scalable applications and web ser
• vices.Experience working with Cloud technologies (AWS mandatory, Google Cloud - nice to
• have).Hands-on experience with open-source technologies such as Kubernetes and Docker (mandatory), Spark, and Kafka (at least basic knowledge of these
• two).Kubernetes: Extensive experience in deploying, managing, and scaling applications using Kubernetes. Familiarity with Helm, Kustomize, or similar
• tools.Deep understanding and hands-on experience with Linux administration, scripting (Bash, Python or any similar programming/scripting language), and troublesho
• oting.Networking: Understanding of network protocols, DNS, load balancing, and related technol
• ogies.Comfortable working with a very technical customer
• base.Comfortable providing a wide range of support, from simple issue resolution to end-to-end onboa
• rding.Strong familiarity with modern server technologies and architec
• tures.Strong problem-solving skills, excellent communication skills, and the ability to work collaboratively in a team enviro
• nment.Strong attention to d
• etail.Excellent analytical capabil
• ities.Passionate about Technical Su
• pport.Strong troubleshooting exper
• ience.Ability to work as an independent contractor for a US c

ompany
Nice

• To HaveObservability and logging tools experience like Prometheus, Grafana, Datadog, Splun
• k, etc.Hands-on experience with Relational Database Management S
• ystems.Certifications: Relevant certifications such as CKA (Certified Kubernetes Administrator), CKAD (Certified Kubernetes Application Developer), or Linux Professional Institute Certification
• (LPIC).Experience with Infrastructure as Code (IaC): Familiarity with tools like Terraform, Ansible, or

Puppet.
Responsi

• bilitiesWork cross-functionally with customers and partners to address complex customer questions and drive incidents to res
• olution.Troubleshoot, isolate, and resolve container orchestration/management issues, specifically Docker and Kub
• ernetes.Troubleshoot, isolate, and resolve complex application deployment
• issues.Analyze and categorize customer interaction trends to provide accurate and meaningful feedback to Engineering and SRE organi
• zations.Build knowledge base a
• rticles.Participate in post-mortem reviews, and drive ongoing impr
• ovement.Obsess over minute details to drive operational excellence in every aspect of yo
• ur work.Make meaningful and significant contributions to our client's development of objectives an
• d goals.Work on complex issues, analyzing situations or data that require in-depth eva
• luation.Your expertise and discretion will be required to think outside the box and resolve highly complex issues creatively and effe
• ctively.Work hours are from 8 AM to 5 PM United Kingdom time, Monday to Friday. While there is no on-call, if there's any maintenance during the weekend you will need to be available, and then you'll get time off to compensate f

or that.
Recruitmen

• t ProcessEnglish Proficiency Assessment
• (25 mins)Technical Assessment
• (45 mins)Recruiter screen
• (30 mins)Technical Interview (30

-45 mins)
We strive to move efficiently from step to step so the recruitment process can be as fast as

possible.
The Gigster Talent Network is a highly curated set of some of the best software developers in the world. It's not easy to become part of this select network, but when you do, you will work amongst the best in Silicon Valley and around

the world.
Our model is unique in the software development industry. We do the hard work of finding international clients and scoping their projects, and you get to choose from a large variety of Gigs. You can choose Gigs that fit your interestsfrom part-time and short-term projects to full-time long-term no-end-date openings for our amazing clients! You will be eligible for diverse positions that will help you take your career to the

next level.
All of our projects are for top-tier international companies and are delivered with the highest quality. Projects range in both technologies and industries so you will have the opportunity to be considered for amazing cutting-edge products that make

a difference!
Are you ready to