Store Manager

1. Human Resources Assistance

. Recruit & select staff that meet set expectations and are suited to work in a customer-oriented environment.

. Create good working environment and develop subordinates by identifying areas that needs training and action to support it.

. Orientate and train employees and ensure everyone has a complete understanding of the company's policies by using the operations training manual.

. Manage an efficient team of service staff by taking an active interest in their welfare and development.

. Coach, train and supervise staff to operate stations.

. Develop and motivate team members through capability development.

2. Operational Assistance

. Ensure daily opening and closing duties in the outlet are properly executed.

. Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method.

. Perform inventory checks and product ordering.

. Maintain high level of customer service as per QSC standards.

. Ensure overall store image is maintained and the brand is always well represented.

. Plan roster for operations staff.

. Monitor opening and closing duties of the outlet.

. Communicate daily and act as liaison between operations staff

and management.

. Ensure that POS system is always operational and accurate.

. Provide co-ordination and services for both kitchen and service.

. Report on time, in proper uniform and grooming.

. Maintain workplace safety and health policies and procedures.

. Provide suggestions or develop new SOP to improve operation and employee duties for the betterment of the customers.

. Execute any other duties as requested by immediate superiors.

3. Financial Assistance

. Achieve Business KPIs set by management.

. Achieve monthly sales target and report daily sales and cost of labour of the outlet to the office though the roster.

. Ensure that the outlet budget is strictly adhered to and that all costs are controlled including shop expense, cost of goods & cost of labour.

. Reduce food, beverage and stocks wastage in the outlet.

. Managing of daily sales transactions and cash float.

. Monitor handling of dining vouchers, discount, cash, petty cash and tips in the outlet. Adhere to company's cash handling policy and guidelines.

. Manage overall manpower planning, including planning daily duty roster to ensure optimum use of manpower in the outlet.

. Verify & process daily and monthly roster for accurate payroll execution.

4. Administration Assistance

. Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations.

. Maintain an attractive and an orderly appearance in the outlet.

. Prepare the daily sales report.

. Monitor proper ordering, receiving, storage procedures are being followed.

5. Promotion Assistance

. Motivate, guide and train the staff in upselling the food and beverage items.

. Attend to guest requests and attend to guest complaints as required. Resolving this at store level though service recovery.

. Ensure that all staff are properly informed daily via roll call.

Benefits

. Staff Discount

. Medical Benefits

. Meal Benefits

. Career Progression

. Flexi Health Benefits

. Performance Incentive Bonus