Within this role we recognize two basic profiles. The first focusses on a select group of high-value or key accounts, these accounts are typically larger, more complex, and strategically important to the company. There is a difference in the scope of assigned customers, allowing to dedicate more time and attention. The second typically handles a broader range of clients, including Operator, MRO and value-add Reseller customers. Account plans are used to develop and execute tailored commercial strategies to the unique needs and goals of each customer. The responsibilities for both profiles includes exponentially growing the part portfolio penetration based on eligible core product, ensuring customer satisfaction, resolving issues, upselling or cross-selling products/services, and addressing day-to-day client needs. Strategic Account Managers leverage industry and product knowledge, data, relationships, and persuasive, consultative selling skills to identify and develop innovative customer programs, long-term agreements, creative solutions, and other significant sales opportunities. The Business development and sales activities are generally performed from the office via phone and email and through frequent face-to-face visits. Strategic Account Managers should be comfortable road warriors, with travel expected as much as 50-80% of the time.
