Loved by over 220,000 users, Geniebook is Singapore's largest online learning platform for English, Mathematics and Science (EMS) syllabi, with Chinese being our newest subject offering.
From AI-personalised worksheets to live classes and teacher chats, we are a powerful suite of complementary learning products designed to help students accelerate their academic performance.
We're looking out for amazing global talents to scale Geniebook exponentially across Southeast Asia, and we have many exciting roles opening up across a wide range of functions.
So join us today to inspire a new generation of learners and help even more students learn smarter and do better!
Job Scope
- Handle customer inquiries, provide product information, and offer solutions to meet customer needs
- Assist in the enrolment process for new sign-ups
- Plan and arrange class schedules and optimize the time slots for classes
- Establish communication channels with students and parents with regards to class scheduling and details
- Assist in operational tasks, such as scheduling teacher's class timings, maintaining classroom cleanliness, inputting schedules into the system, etc.
- Attend to students/parents enquiries in terms of technical and administrative issues, provide simple troubleshooting for any possible technical issues faced by students.
- Arrange and coordinate trial classes, post-class teacher-parent communication and replacement classes
- Disseminate and explain necessary information to parents.
- Assist the department in other work-related matters and other administrative tasks
Requirements
- Fluent in English and Mandarin to liaise with teachers and parents
- Able to work in a fast pace, high stress environment
- Prior sales or customer service experience is preferred
- Excellent communication and interpersonal skills
- Able to work independently and collaborate effectively in a team
- Attention to detail and strong organisational and multitasking abilities
- Proficiency in using Microsoft Office applications
- Familiar with sales software is a plus
Working Schedule:
- 3 Weekdays + 2 Weekends
- Weekdays: 12:30 PM - 9:00 PM
- Weekends: 8:30 AM - 6:30PM
