Studio Manager

Position Overview:

The Studio Manager is responsible for overseeing the day-to-day operations of the studio. This role requires a strong passion for fitness, exceptional leadership and organisational skills, and the ability to create a positive and motivating environment for staff and members. The Studio Manager is responsible for managing staff, ensuring excellent customer service, driving membership growth, and maintaining a clean and safe facility.

• Key Responsibilities:

• Operational Management:

Oversee all aspects of the studio's operations, including scheduling, facility maintenance, and equipment upkeep.

• Develop and enforce policies and procedures to ensure smooth and efficient operations.

Monitor key performance indicators (KPIs) and implement strategies to optimize studio performance.

• Customer Service:

Create a welcoming and supportive environment for members, ensuring exceptional customer service at all times.

• Address member concerns and resolve issues in a timely and professional manner.

Foster a positive and inclusive community through effective communication and engagement.

• Follow up with potential prospects and let them know regarding the various membership packages that are available

• Sales & Promotion

Ensure all enquiries are attended to promptly and professionally on all platforms

• Track all leads and implement a system to ensure effective conversion rates

Promote and sell studio packages, programs and services

• Diligent promotion of all studio programs, services and products

Meeting and exceeding all membership sales and performance targets

• Diligent supervision of Community Outreach programs

Designing and executing sales and marketing initiatives and campaigns

• Design and execute member signup, retention and renewal strategies

• Class and Program Management:

Coordinate and schedule classes according to the programmes from HQ, ensuring class setup is properly organised.

• Collaborate with instructors and trainers to develop new strategies on how to setup for classes if needed.

Monitor class attendance and member feedback to optimize class offerings.

• Qualifications and Requirements

Must have more than 3 years experience of leading and managing teams; experience in the fitness industry is a requirement,

• Good leadership skills with a successful track record of developing people and spotting talent,

Excellent knowledge of the industry and operational challenges,

• Able to deliver real improvement able to get things done, strong influencing skills,

Good communication skills with all levels of the business,

• Strong desire and ability to motivate and inspire people and teams,

Clear, logical, and analytical thinker,

• High standards, get the basics right

Local knowledge and experience and/or cultural sensitivity

• Personal Training: 2 years (Not required but Preferred)

• The Package

Generous salary with high commissions and bonuses

• Health and Dental benefits

Guaranteed Strong Traffic and Clientele Base

• Professional and personal growth, development, and further opportunities to grow within our company

Career progression

• Opportunities for courses, development, and training

Free gym membership and discounted rates for spouse/family member

• Good working environment and culture

Job Type: Full-time

Pay: $3,

• 00 - $5,000.00 per month
  
  Benefits:
• Employee discount

Gym membership

• Health insurance

Professional development
Schedule:

• Day shift

Monday to Friday
Supplemental Pay:

• Performance bonus

Yearly bonus

Work Location: In person

Expected Start Date: 01/09/2024