Manage the team of dining hall catering assistants on daily operations
Participate in audits activity through the review of operational needs ensure that customer feedback has been taken into consideration
Ensuring service is ready, timely execution of daily meals & festive specials
Work closely with his/ her team on day to day operational issues and ensure that product and service standards are maintained at all times
Take account and monitor daily customer feedback and work with Culinary and Operations teams to rectify products / services issue
Performance Management
Work with Culinary, Dietician/ Nutritionist and Client teams on cyclical menu planning activity
Preparing and setting up of dining hall and ready for operations
Deploying of his / team for roles in the dining hall
Conduct daily roll call and briefing to the team
Relationship Management
Build strong relationships and a team player to lead
Act as the point of contact for all services, operation and related issue in the dining hall, escalating these to Assistant Operations Manager as necessary and ensure that all cases are addressed and closed in a timely manner
KEY REQUIREMENTS
Valid Basic Food Hygiene Certificate
Minimum 2 years experiences in F&B setting
Team player
Able to work shift hours (start as early as 6am, end at 9pm)
