Main Duties and Responsibilities
This role is to provide excellent Customer Service standards to guests at Berlin 65 establishment and ensure that guests dining experience exceed expectations.
- Welcome guests in a warm and friendly manner.
- To provide excellent customer satisfaction through exceeding expectations of guests.
- To provide excellent customer service to guests in a timely and friendly manner, ensuring diners a delightful dining experience.
- To perform quality checks in ensuring guests are enjoying their meals and take appropriate action to correct any problems (if any).
- Perform day to day pre-opening and closing activities as per SOPs.
- To adhere to service SOPs.
- Ensure that food hygiene and safety standards are maintained and comply.
- Perform general housekeeping and equipment maintenance duties.
- Report on time, in proper uniform and grooming standard.
- Work together with other team members to provide good quality service.
- Execute any other duties as assigned.
This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. Job roles and responsibilities may be revised from time to time to support business growth and need.
Job Requirements
- At least 1 year of experience working in customer service.
- Possess good command of English.
- Minimum GCE N/ O level, customer service certificate or certificate in any relevant fields
- Friendly, cheerful and able to work under pressure and in a high-volume environment.
- Great team player and customer service oriented.
- Possess strong initiative and integrity.
We regret that only shortlisted candidates will be notified. Positions will be commensurate based on experience.
