Position: Supervisor Registrar and Transfer Agency Services
Location: Singapore
About Us
The Maples Group is a global leader in financial services, trusted by many of the world's largest hedge fund managers, private equity firms, and international corporations.
Our side-by-side financial and legal teams consistently deliver award-winning services to a global client base, offering unrivalled learning and career opportunities to our 2,500 colleagues worldwide.
What's it like to work here
We are driven to excel, and collaboration is key to our continued success. We can go further for our clients because we go further for each other too. Our inclusive culture creates an environment where people can be themselves at work while doing their best work. No matter where you work in the Maples Group, you will be part of a global team.
The Opportunity
The administrator reports to the Vice President and supports the RTA team. Its tactical responsibilities feed one larger objective: to ensure we provide a risk averse environment to our clients and strengthen our client relationships by collaboration, teamwork and a drive to exceed.
Primary responsibilities include:
Client Work and Client Service
- Reviewing investor transactions and NAVs input on the shareholder register system, reviewing acknowledgement letters, and other investor related reporting in accordance with company policies and procedures;
- Responding to shareholder queries promptly, accurately and with a high degree of professionalism;
- Developing effective working relations with clients, and other relevant parties, and responding promptly and professional to client requests;
- Displaying a strong team focus and willingness to assist other team members when required;
- Mentoring and training junior staff members;
- The Transfer Agency Supervisor will be the direct reporting line for the associate team;
- Preparing redemption/distribution payments accurately for their clients and on a timely basis, including input of wires in banking systems and sourcing of all required supporting documentation;
- Completing customer due diligence on investors and obtaining FATCA and CRS documentation;
- Liaising with auditors to provide required information and responding to audit queries promptly;
- Assisting team members with general transfer agency administrative tasks and liaising with other departments as required.
Training and Development
- Assisting with training of TA Administrators within the TA team;
- Demonstrating a commitment to acquiring new capabilities, constantly striving to improve performance.
Risk Management
- Acting in accordance with internal policies and procedures, consulting with others as appropriate;
- Exhibiting integrity ;
- Maintaining and promoting corporate values in conducting internal and external business activities and when interacting with colleagues;
- Adhering to the highest individual ethical and social standards when dealing with colleagues and clients;
- Being aware of the sensitivity of information and treat it appropriately;
- Demonstrating a high productivity level in work through time and cost control.
Business Management
- Consistently producing high volumes of work whilst maintaining a proficient performance on the job;
- Generating original ideas, finding more efficient/effectiveways of doing jobs and making useful suggestions for improvements;
- Being effective in organizing own work, showing an ability to meet deadlines;
- Delivering value to clients by consistently providing high-quality service;
- Responding promptly and professionally to requests for assistance.
Other
Ad-hoc projects, as required
What You Bring
In addition to indisputably high ethical standards and autonomy, the ideal candidate possesses the following:
- Degree holder with 3-5 years in Financial services industry;
- Problem solving skills;
- A good team player but also being able to work independently;
- Good oral and written communication skills;
- Flexible and adaptable to change;
- Positive attitude & energy;
- Strong technical skills.
Benefits & Rewards
The most enduring professional relationships are reciprocal relationships. The Maples Group prioritises employee health and wellbeing. Depending on your location, we offer a range of benefits, including:
- Comprehensive health coverage (medical, dental and optical)
- Competitive vacation packages
- Educational assistance and professional development programmes
- Savings or pension plan
- Life insurance
- Travel insurance
- Global mental wellness programme
- Social events
About the Maples Group
Over five decades, the Maples Group has grown from modest beginnings into one of the world's preeminent professional services firms, offering specialised fiduciary, fund administration, regulatory and compliance, entity formation and management and legal services on the laws of the British Virgin Islands, the Cayman Islands, Ireland, Jersey and Luxembourg.
You can learn more about the Maples Group on our corporate website.Experience our culture and our people on our Careers Page or on LinkedIn.
Disclaimer: All personal information collected during the application process will be used for recruitment-related purposes only. Please refer to our Job Applicant Privacy Notice at maples.com/privacy for details on how we handle personal information relating to job applicants.
