Support and Implementations Consultant

Broadridge Singapore is a specialist process automation and operational risk management software and services company. We are a leading financial services organisation, providing software and services to the treasury, retail, financial and securities markets. Our regional support team in Hong Kong requires bright and dynamic individuals to join us for the Support and Implementations Consultant position.

Roles and Responsibilities

This role reports to the Head of Production Support APAC and is responsible for the support and implementation of the Broadridge Data Control suite of products. The Support and Implementations consultant will serve as a key member providing technical support and leading implementation projects for our reconciliation software. The role requires strong problem-solving skills, technical expertise, and a client-focused approach to ensure successful software deployment and ongoing client satisfaction

. Provide 2nd line support, managing the call through to completion ensuring the client is completely satisfied.

. Maintain and manage the call details and history within the call tracking system.

. Collaborate with the development team to resolve complex technical issues and communicate solutions to clients.

. Conduct and document business analysis/requirements for new projects as well as performing documentation updates.

. Work closely with clients to understand their specific needs and tailor the implementation process accordingly.

. Lead and manage software implementation projects from inception to completion, and to work with Project Managers to ensure timely delivery of implementations.

. Develop and maintain comprehensive implementation documentation and guides.

. Ownership and accountability of project implementation activities.

. Conduct user training sessions to ensure effective adoption of the software.

. Maintain an up-to-date knowledge of all relevant Broadridge products and technology.

. Stay current with software updates and industry trends to provide informed support and recommendations.

Job Requirements

. Proven experience in a technical support or software implementation role, preferably with reconciliation or financial software.

. Strong understanding of reconciliation processes and software applications.

. Familarity of key industry messaging e.g. ISO15022, ISO20022

. Ability to multi-task on both support and implementation activities.

. Flexibility to adapt to varying client needs and project requirements

. Excellent communication and interpersonal skills, with a client-focused approach.

. Good overall problem solving and troubleshooting skills.

. Effective writing skills.

. Service oriented and be able to perform independently.

. Entrepreneurial and self-motivated

. Strong interest in learning a wide variety of Financial Solutions products.

. Knowledge in Microsoft OS Systems and MS SQL Server is a must.

. Experience in banking sector (an advantage)