Support Engineer

About HPS

HPS is a multinational company and a leading provider of payment solutions

dedicated to financial institutions. Thanks to its global platform used by more than

350 issuers, acquirers and national switches, we process all types of cards (credit,

debit, prepaid, loyalty, company, fuel ...) via all types of channels (ATM, Internet and

mobile POS). We are present in more than 85 countries on 5 continents and count

among our clients some of the 100 largest financial institutions around the world.

HPS is a socially responsible company committed to employment equity for women,

visible minorities and persons with disabilities. Don't wait any longer and join us

now !

PowerCARD is used by more than 450 institutions in over 90 countries. HPS has been

listed on the Casablanca Stock Exchange since 2006 and has offices in the main

business centres of the world (Africa, Europe, Asia and the Middle East).

Responsibilities:

The responsibilities of the Support Engineer are as follows:

Contribute to the handling and resolution of incidents.

. Contribute to the support of the RUN N2/N3 team and to the resolution of

the actions to be implemented depending on the incident reported.

. Contribute to the analysis of incidents by the IT RUN team, and recommend

the actions to be implemented depending on the incident reported.

. Contribute to the implementation of developments to resolve the incident.

. Contributing to the unit tests and writing the documentation relating to the

changes made before going into production.

. Contribute to the respect of commitments/SLA's

. Contribute to the respect of commitments in terms of deadlines and quality

of provided work

. Contribute to compliance with standards specific to the activity

. Contribute to the improvement of the indicators of the team in order to

part of its activityity and the company's brand

. Contribute to the respect of the development standards chosen by HPS as

part of its activity

. Contribute to the definition of the development guidelines for specific

Helping to support the RUN team.

Helping to support the RUN team.

. Assist the RUN teams in production

. Contribute to the validation of deliverables/procedures for the

RUN/PROJECT team during deployment.

. Assist the RUN team with requests for training/technical consultation.

. Provide training for the RUN teams

. Contribute to network improvements and carry out the regression tests

Ensure on-call duty according to the schedule and respond to intervention

needs outside working hours.

. Help to draw up on-call schedules

. Respond and deal with incidents outside working hours

Key Requirements:

. Bachelor's Degree in computer Science or equivalent studies/ experiences

. Minimum of 3 years of professional experience in Payment domain

. Good skills in development and coding (PL/SQL, C,C++,Java, HTML,

Phyton, Oracle Data Base.)

. Hands-on experience in incident management

. Proven results-oriented person with focus on delivery

. Excellent communication and inter-personal skills to manage functional

and technical stakeholders across multiple business units

. Ability to work under high pressure and provide clarity in confusion

situations

. Location Singapore