Support Engineer

Primary Functions:

• Provide high-quality technical and maintenance support for products distributed by Netpoleon Solutions.
• Ensure clients receive optimal support and resolve escalated customer complaints independently.
• Document troubleshooting steps and participate in customer training as needed.

Requirements:

• Quick learner with new technologies resourceful and able to work independently or in a team.
• Action-oriented with strong customer focus takes initiative and meets deadlines.
• Ownership of technical issues, collaborating with principals for advanced problem resolution.
• Strong written and verbal communication skills excellent phone manner.
• Solid understanding of TCP/IP, OSI layers, network security, DNS, routing, and switching.
• Good troubleshooting skills ability to be on 24/7 standby calls.
• Additional Requirements (Preferred):
• Experience with CyberArk Solutions and firewalls (Checkpoint, Barracuda, WatchGuard).
• Knowledge of networking products (routers, switches), operating systems (Windows, Linux), and security products (IDS/IPS).
• Familiarity with authentication methods (RSA SecurID, LDAP) and programming/scripting languages.
• Certifications such as Check Point CCSE, Cisco CCNA/CCNP are advantageous.