Survey Experience Officer (Inbound)

You will be part of the Data Collection team to conduct large-scale national surveys. In this role, you will be exposed to a full spectrum of learning experiences such as practical hands-on application of concepts that will be introduced via formal training, as well as interactions with people from diverse backgrounds.

Job Description

. Respond to survey enquiries via inbound calls and emails
. Assist the respondents to complete the survey
. Conduct survey interviews via outbound calls
. Reach out to the respondents to assist them to complete the survey
. Compile, record, input survey returns and data accurately into the system
. Conduct verification to ensure completeness and accuracy of data collected
. Identify and resolve inconsistencies in responses by means of appropriate questioning and explanation
. Explain survey objectives to respondent
. Interpret survey questions to help respondents comprehension
. Respond to queries from respondents in a professional manner
. Ensure that the given KPI are being met based on the project timeline
. Provide status report to the supervisor.

..We regret that only shortlisted candidates will be notified..

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/3710

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EA License No: 01C4394

EA Personnel ID: R1108331

EA Personnel Name: Janelle Katherine Hoeden