System Administrator (Unified Comms Systems - Voice Recording Systems)

Key responsibilities:

Support Unified Comms Systems

. Maintaining Unified Comms system through preventive maintenance and follow ups on problem resolutions.

. Attending to user requirements and work with vendor to provide solutions.

. Work with other departments for smooth flow of processes and procedures.

Projects rollout

. Plan technical deliverables including system enhancements and upgrades to meet project requirements within allocated budget and schedule.

. Plan resource allocation and utilization across the various project and quarterly releases.

. Plan and collaborate across different application teams and overseas counterparts to manage technical dependencies of the solution in the project delivery cycle.

. Monitor and manage risks /issues related to technical delivery.

Key skills required:

• Skilled in NICE Engage Voice Recording systems administration.
• Experienced in various roles in Service Delivery, Vendor Management, and Incident / Change Management