Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.
We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive marketplace.
With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations.
Responsibility
- Responsible for deployment, maintenance, upgrade, and support of ICT infrastructure, including but not limited to:
- Firewalls
- Network
- Windows Servers
- Virtualization (VMWare/Hyper-V)
- Storages
- Backup Solutions
- Microsoft 365
- Microsoft Azure
- AWS
- Responsible for customers power maintenance, upgrade of firmware and patching of systems
- Ensure continuous delivery of IT services through oversight of service level agreements with business users and monitoring of IT systems performance
- Manage the IT Asset Management including hardware and software license management
- Be prompt and meticulous in updating of daily incidents handled into the incident management tool
- To be highly customer-focus and diligent towards providing good customer service
- Other duties such as annual DRP/BCP test and other tasks assigned
- Responsible in project implementation and migration for client's infrastructure upgrade or new start-up environment
- Perform end-to-end service delivery to meet the clients requirements on implementation, maintenance and support the infrastructure systems
- Responsible on infrastructure project which include understanding user requirement, solutioning, conduct UAT, implementation and run live
- Responsible for supporting and implementing both IT and Cloud infrastructure
- Able to work independently with minimum supervision and work as team when required
Requirements
Experience:
- Diploma/Bachelor of Science in Computer Science/Computer Information System or equivalent
- Minimum 1 year of experience, System Integrator environment preferred
- Proven experience in IT support services field
- Practical skills and experience in the following:
- -Firewalls
- -Network
- -Windows Servers
- -Virtualization (VMWare/Hyper-V)
- -Storages
- -Backup Solutions
- -Microsoft 365
- -Microsoft Azure
- -AWS
- Understanding on network and server fundamentals
- Practical experience in effective time management, including ability to prioritize & multitask
- Demonstrated ability to apply IT in solving business problems
Skills:
- Fluent in spoken and written English
- Excellent communication and project coordination skills
- Knowledge in Windows Server 2003/2008/2012/2016/2019 environments
- Basic knowledge in networking switches and port management
- Capability of seeing the tasks assigned holistically, able to break-down the task in detail and follow-through end-to-end
- Good communication as this role needs to handle internal and external customers
- Service oriented engineer to internal and external customer
- Ability to provide IT training and awareness to other department users
- Microsoft/Cisco/ITIL foundation certification a plus
