System Engineer

Technical Support and Troubleshooting

. Provide first level support for end-users, including handling software and hardware issues.

. Install and configure new hardware and software, basic Wi-Fi setup, ensuring it integrates seamlessly with existing systems.

. Main projects involving but not limited to inflight point-of-sale solution, inflight marketplace, RFID inventory management.

. Create monitoring jobs to report status/issues for key activities.

Technical Skills

. Knowledge, familiar with C#, basic debugging.

. Basic understanding of Cloud technologies.

. Hunger to learn and apply new technologies across platforms.

. Proactively validate the current tech used and suggest areas for improvements.

. Good to have: Kotlin, React Native, mobile app knowledge.

Project Management

. Assist in the planning and implementation of IT projects, ranging from system upgrades to new system deployments.

. Coordinate with different departments to ensure IT projects align with business objectives and timelines.

. Monitor project progress, address any issues that arise, and ensure projects are completed on schedule.

. Participate in user acceptance testing, develop test cases.

Business and User Liaison

. Collaborate with business users to understand their IT requirements and challenges.

. Translate business requirements into technical specifications for vendor implementation.

. Provide training and support to users on new systems or functions.

. Act as a bridge between the IT team and other departments, ensuring clear communication and effective collaboration.

Requirements

. Bachelor's degree in Computer Science, Information Technology, or related field.

. Prefer 2-3 years of experience in Systems Engineer or a similar role.

. Strong knowledge of Windows and macOS operating systems, as well as common software applications.

. Must equipped with knowledge and familiarity with C#.

. Good to have knowledge with Kotlin, React Native, and basic debugging.

. Ability to diagnose and resolve technical issues with hardware, software, and peripherals.

. Excellent communication and interpersonal skills, with a customer-focused attitude.

. Ability to work independently and as part of a team in a fast-paced environment.

. Strong organizational skills and attention to detail.