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Responsible for both Pre-sales and Post Sales engineering and technical disciplines, for both Avaya and Genesys Cloud Solution
Responsible for all engineering and technical disciplines for Avaya Aura Solution in Post Sales
Responsible to train our engineers to achieve both Implementation and Maintenance required certification
Perform full elements of project implementation which includes:
o Understand full solution requirements of the project
o Being accountable and managing the scope of work assigned
o Install Information and Communications Technology (ICT) Solutions in networking and contact center settings
o Support network infrastructure
o Support daily system operation checks
o Conduct first level troubleshooting to resolve issues
o Assist customers in producing and submitting reports
o Coordinate job requests
o Assist in case escalation to product principle to ensure minimal disruption to operations and maintain high quality standards
o Ensure all necessary project documentation is performed accordingly
o Update the project manager timely on all related project matters
o Being a responsible team player and communicator amongst customers, end-users and project team
o Take ownership in one's scope of work
Perform maintenance on ICT solutions which includes:
o Maintain implemented networking and call center solutions of customers
o Schedule backup and preventive maintenance
o Conduct first level troubleshooting
o Assist customers in performing patch updates
o Support Presales for both Avaya and Genesys Cloud Solution
Date Posted: 28/11/2024
Job ID: 101800469
