System Engineer

Salary: Up to $6500

Duration: 1 year contract (renewable)

Location: Bras Basah (walkable distance from Dhoby Ghaut/ Bencoolen MRT)

Working Hours:

-Monday to Friday, 9am to 6pm

-but required to work overtime (IF REQUIRED due to outage or escalations to be resolved) or staggered shift to meet the business requirement

Responsibilities:

. Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.

. Troubleshooting and resolving single customer issues with Windows

. Supporting Microsoft Office, Exchange, VPN, SharePoint, and User Client Hardware, Mobile devices, user accounts and permissions.

. Using remote administration tools to resolve issues on desktops, laptops, and printers.

. Ensuring proper documentation, notification, tracking, and follow up of all incidents.

. Manage and mentor onsite team in Asia Pacific

. Manage vendors for Project Delivery

. Update policies, procedure, and documentation relevant to project or operation

. Ensure compliance with standards, policies, and processes

Requirements:

. 5+ years of work experience in large enterprise companies

. University degree in computer science or equivalent experience in IT

. Strong knowledge in User & VIP Support and ITIL methodology

. Proven ability of project and team management

. Familiar with Mac and Window OS system

. Pleasant with good telephone manner, mature and independent

. Able to work under pressure, self-motivated, strong problem solving and analytical skills

. Strong data analytic, communication & interpersonal skills

. Proficient in English and Mandarin as have to liaise with China counterparts

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd . RCB No. 200007268E . EA License No. 01C4394
R1435126 (Aw Yu Chen)