System Engineer

Experience: 1-5 Years

Role: System Engineer

Key Skills: Nice Engage Voice Recording systems admin

Key Responsibilities:

Support Unified Comms Systems

. Maintaining Unified Comms system through preventive maintenance and follow ups on problem resolutions.

. Attending to user requirements and work with vendor to provide solutions.

. Work with other departments for smooth flow of processes and procedures.

Projects rollout

. Plan technical deliverables including system enhancements and upgrades to meet project requirements within allocated budget and schedule.

. Plan resource allocation and utilisation across the various project and quarterly releases.

. Plan and collaborate across different application teams and overseas counterparts to manage technical dependencies of the solution in the project delivery cycle.

. Monitor and manage risks /issues related to technical delivery.

Key Requirements:

1. Skilled in NICE Engage Voice Recording systems administration.

2. Experienced in various roles in Service Delivery, Vendor Management and Incident / Change Management