Corporate IT is the backbone of our business. Our team helps Sea develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements.
As a part of our team, you'll help deliver seamless IT experiences and support to our employees at Sea by providing responsive helpdesk service, stable networks and reliable IT systems.
As a System Operations Engineer, you will be part of our Technical team and responsible for implementation of various technical solutions to meet corporate requirements, and providing technical support in a fast-paced and demanding environment.
Job Description:
- Work closely with the end-user support team to ensure all endpoints are regularly updated and secured against the latest security threats.
- Manage software installation and configuration and ensure that they are up to date.
- Configure, test and deploy system profiles for Windows and MacOS to manage configurations such as Wi-Fi, Update policies, Firewall and other requirements.
- Perform problem/issue identification and resolution; work across multiple teams and vendors to identify the root cause and find suitable workarounds or solutions
- Maintain comprehensive documentation for system configurations, procedures, and troubleshooting guides to enhance knowledge sharing and operational efficiency.
- Continuously evaluate and recommend improvements to IT systems and processes, driving innovation and operational excellence.
Job Requirements:
- Bachelor's degree or higher in Computer Science/Information Technology or relevant field.
- Minimum 2 years of relevant experience operating in a similar role.
- Experience in administering MDM/UEM solutions, such as Intune, Workspace ONE, Jamf, etc is a must.
- Experience with supporting Windows and MacOS endpoints is a must.
- Experience in managing OS Imaging and Deployment for end users, such as MDT, FOG and other imaging solutions is highly advantageous.
- Experience with managing remote support tools such as BeyondTrust Remote Support is highly advantageous.
- Experience in scripting is a plus (Shell, Bash, Powershell).
- Microsoft, VMware Digital Workspace or Linux certification are preferred.
- May be required to provide on-call support.
- Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment.
- Has passion for technology and wants to make a difference with technology solutions.
- Good interpersonal and communication skills to interact effectively at all levels.
- Strong analytical and troubleshooting skills.
