Position Summary:
The Systems Engineer undertakes complex projects related to systems
provisioning, installations, configurations as well as monitoring and
maintenance. He/She applies highly developed specialist knowledge and
skills in systems administration and works toward continuous optimisation
of systems performance. He/she implements systems improvements and
instructs other IT staff in the resolution of complex issues. He/She is required
to be on standby with on-call availability with varied shifts including
nights, weekends and holidays.
He/She is able to quickly and effectively solve issues as they arise. He/She is able
to methodically identify the cause of the issue, evaluate it and develop a
solution in
collaboration with the team. He/She communicates effectively and displays
high level of service standards.
Role and Responsibilities:
Execute Systems Administration Service Levels
- Monitor systems performance and usage, including response times
- Supervise backups, optimisation, initiation of recovery procedures and routine troubleshooting
- Communicate regularly with technical, applications and operational staff to ensure systems integrity and security
- Determine the systems short- and long-term requirements
- Manage systems report production
Advise on System Capabilities
- Advise senior leaders on system concepts and functional capabilities
- Provide technical advice to the team and clients on installation, setup configuration of systems
- Interpret internal or external business issues and recommends solutions/best practices
- Implement plans to make systems available to users in a shared, secure and controlled manner
Develop New Systems
- Lead the development of new systems as per the system requirements
- Design security and integrity controls
- Conduct new systems testing and implementation
- Define the system maintenance procedures
- Analyse the use of new systems to identify enhancement needs
- Lead research initiatives for the development of advanced and automated approaches for system administration
- Optimise systems performance
- Seek opportunities to optimise the delivery of systems services with emphasis on availability, reliability, scalability, and security
- Conduct regular system audits and upgrades
- Develop automated processes to define, measure, and report on service quality, stability and capacity Resolve issues
- Oversee the assessment of risks to systems
- Identify complex system issues to provide advisory to the stakeholders
- Investigate cause of systems issues
- Resolve complex issues
- Provide escalation support for issues presented by the user
Requirements / Qualifications
- Degree in Computer Science, Engineering or equivalent.
- At least 5 - 8 years experience in developing, implementing and
- maintaining IT systems
- Systematic in approach and familiar with enterprise level troubleshooting.
- Strong communications skills with stakeholders and ROs.
- Experience in healthcare applications preferred and/or willing to take up the challenges in a healthcare related industry.
