Lead the team in investigations, troubleshooting and problem solving of incidents and abnormal observations
Act as SMC (Site Main Controller) for emergencies arising during after office hours until the arrival of the Operations/ Terminal manager
Lead team on process control, application, process recovery and emergency response
Ensure reduction in Ship shore variance
Maintain and own the Terminal Inventory management system
Support coordination with the commissioning of Industrial plant turn around & planned maintenance
Coordinate day to day permit to work
Support Terminal maintenance / out of service / in service inspections
Day to day compliance with VF and lead team members on compliance
Lead Team discipline & Mentor and coach team members
Initiate continuous improvement programs in terminal operations
Manage day-to-day manpower administration and planning, workflow scheduling, and inter-departmental communication to ensure safe, smooth and efficient operations
Lead in effective shift briefings and ensure key management objectives are communicated in a timely manner
Lead Shift team members are trained on the relevant mandatory training
Support communicate commissioning of new / old facilities prior handing over to the Operations team
Support new projects and manage contractors and communicate
Manage and prepare for all audits, e.g. customers, ISO, regulatory, THA and safety audits
Ensure compliance with Terminal SHEQ and VF by Operations team and contractors (including 3rd party)
Ensure compliance with regulatory and organizational requirements as a trained PFSO (Port Facility Security Officer), Working at Height supervisor and Permit-to-Work approval
Compliance with local legislation and company's standards
Manage relationships with internal and external customers
Deliver on customers expectations and requirements in a timely manner
Participate in Operation Review
Address concerns from customers
Handle Complaint handling
Manage customer expectation
Address enquiries from Internal / External customers on the services and managing the expectation
Train and develop team member in operational competency
Train, coach and guide Operations team members in performance improvements
Conduct staff performance review and appraisal
Ensure completion of staff JCP assessments & follow up on competency gap closures
Support ACE program as a SME (Subject Matter Expert) trainer
Manage and develop people to ensure a cohesive and motivated team
Lead & encourage the Team in a positive manner to adapt to changes in the company direction
Supervise, train and coach technicians and contractors in activities relating to Operations work
Assist in talent and succession planning of the workforce
Manages, motivates and develops staff in the terminal operations department (applicable to Team Co-ordinator)
Requirements:
3-5 years of relevant terminal operations experience in similar industry
At least 3 years experience as a Team Coordinator
At least 3 GCE O Level Credits (including a Science subject) / NITEC or Diploma in Chemical Process Technology
Wealth of hands-on knowledge of terminal operations and in depth site-specific knowledge
In depth knowledge of products, equipment and a seasoned SHE expert
Knowledge of safety, health and environmental regulations
