Abbott is a global healthcare leader, creating breakthrough science to improve peoples health. Were always looking towards the future, anticipating changes in medical science and technology.
Were empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbotts diagnostics instruments, providing lab results for millions of people.
Responsibilities:
Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations
Provide Level I & Level II service (complex service interventions requiring more than 4 hours of labour)
Installation of instruments, AbbottLink, and automation
Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation
Assist with customer business reviews
Schedule, perform and document hardware and software updates (TSBs) requiring more than 2 hours
Deliver basic customer operator introductory training post install or post hardware or software upgrade
Perform basic technical coaching and training for Abbott Ambassadors
Service Sales and Service Cost Management
Spare parts and inventory management
Timely submitting and update reporting system (eg. CMS Next)
Comply to Abbott Quality and Regulatory Compliance and policies
Any other tasks assigned by management from time to time
Requirements:
Bachelors degree in Medical Technology/Bioengineering or Electrical/Mechanical Engineering preferred
Minimum 3 to 5 years experience in Field Service Engineering. Prior experience in diagnostics/medical devices industry preferred but open to candidates from other relevant industries.
Must be willing to be on standby after work hours/ work overtime to resolve service issues when arises
Successful engagement with customers, specifically key stakeholders and lab staff
Excellent product and industry knowledge, experience and process skills of the business functions service delivery
Ability to identify and drive resolution of issues, technical expert for product line responsibility
Excellent communication skills, experience in use of analytical tools and software
Coaching and training skills
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
