. Strong knowledge of Windows operating systems, Microsoft Office Suite, and common desktop applications
. Familiarity with networking concepts and troubleshooting (TCP/IP, VPN, DNS, DHCP)
. Experience supporting remote access solutions, such as Citrix and VPN
. Excellent problem-solving and troubleshooting skills, with the ability to diagnose and resolve complex technical issues
. Strong communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users
. Assist with the documentation and maintenance of IT policies, procedures, and knowledge base articles
. Contribute to the continuous improvement of helpdesk processes and procedures
. Provide after-hours and on-call support as needed such that the firm has a 24/7 worldwide coverage
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