Provide a professional, expert support and administration of the Microsoft 365 cloud environment with a secure, reliable infrastructure.
- Conduct independent research, design, and development of Microsoft 365 solutions tailored to the company's needs.
- Manage and administer the Microsoft 365 environment to ensure high availability, reliability, and optimized performance.
- Continuously monitor system health, regularly analyze, and test system performance for improvements.
- Perform annual hardware refreshes for endpoint devices and network equipment.
- Oversee regular updates, backups, and restore processes as necessary.
- Collaborate with internal teams to enhance Microsoft 365 functionality and improve user experience.
- Handle onboarding and offboarding processes for new hires and departing employees.
- Document system configurations, processes, and create IT user guides.
- Deliver top-tier support by coordinating with various teams and vendors to resolve both onsite and remote issues, including support for onboard vessel teams.
Minimum Requirements:
- At least 1 year of experience in managing and administering M365 environments
- More than 2 years of experience work as L1 support in mid to large enterprise
- Strong customer service,communication and problem-solving skills
- Ability to work independently and as part of a team
- Network and firewall skillset is not mandatory, but good to have.
If you find your experience is suitable, we encourage you to apply for this exciting opportunity! Please email us an updated copy of your resume.
We regret that only shortlisted candidates will be notified.
Job Code: JYK
EA License No.: 01C4394
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