About Us
WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI's AI Agents provide human-like engagement to facilitate customer interactions at scale, enabling businesses worldwide to connect with their customers and provide exceptional customer service and strong business ROI.
The role
- This position will work at DBS (Changi Business Park) to maintain support for our conversational AI products.
- This is a 1-year (renewable) contract (Up to $6000/month)
Key Responsibilities
- Product Support: Provide timely and effective support for live products, including ASR (Automatic Speech Recognition), QM (Quality Management), outbound call systems, and Engage platform.
- Troubleshooting: Identify, diagnose, and resolve product-related technical issues, either independently or in collaboration with development teams.
- Issue Escalation: Escalate complex issues to the engineering or product development teams when necessary and follow up until resolution.
- Monitoring & Maintenance: Regularly monitor the performance of live products to detect potential problems before they affect users. Provide ongoing maintenance and updates as needed.
Candidate requirements
- Experience with troubleshooting tools, logs, and ticketing systems (e.g., JIRA, Zendesk, etc.).
- 2+ years of experience in product support, technical support, or a similar role.
- Excellent verbal and written communication skills.
- Ability to simplify complex technical details for non-technical users.
- Strong problem-solving skills and a customer-first mindset.
- Ability to work both independently and in a collaborative environment.
