Job purpose:
You will involve in the pre & post-sales phase, supporting the SEA Sales Team, external customer, deliver exceptional services level support to achieve profitability and growth in market share.
Creating a long-term business partnership and achievement of Regional DC Sales goals are ensured through a professional customer approach.
RESPONSIBILITIES:
- Achieving the overall Sales target with positive contribution margin in the assigned set of customers
- Maintaining a collaborative and aligned relationship as an integral part of the BA DC SEA Sales & Marketing Team
- Develop new customers and manage existing accounts.
- Regular customer engagement to foster a positive relationship.
- Issue quotation, update sales opportunities & sales activities and extract reports from salesforce. To answer and close all the ticket inquiries via Zendesk within 24 hours
- Understand and address customer's technical needs and project specifications, ensure client's needs and expectations are attainable and realistic, in relation to the design services and products that we offer.
- Provide pre-sales commercial engineering and support to qualify opportunities beyond standard application needs.
- Provide application-oriented technical support to the Industrial Sales Engineers and their customers. Analyse application requirements and derive an optimal solution that meets the requirements with competitive cost.
- Working out clear product specifications together with the customer in case of new product developments and handing them over to BU-R&D in a defined way.
- Following up on design projects with BU, Electronic Sales Engineers and customer to ensure a smooth and timely project execution technical product quality issues.
- Maintaining a collaborative relationship with supporting departments with SEA Finance & Controlling, Supply Chain Management, Marketing Communication, Quality & Assurance
- Monitor service levels and proactively communicate with customer to ensure adherence to established standards.
- Assist Regional Sales Manager in timely report submission, other sales-related matters and ad hoc tasks or projects as assigned.
- Demonstrate a positive and flexible approach to changing business priorities.
REQUIREMENT:
- Degree/Diploma in any discipline with at least 2 years in Indoor Sales experience.
- Proficient in Microsoft office application especially in MS Excel and MS Words
- Good communication, analytical and problem-solving skills.
- Fluent in English in both written and spoken.
- Pleasant personality with initiative and customer oriented.
- Disciplined, hardworking and able to perform under pressure.
- Detail oriented, resourceful and ability to work independently.
At Phoenix Contact, we are on a mission to push the boundaries of what's possible in the industry, and we're always on the lookout for visionary minds to shape the future alongside us.
Why Join Us
- Unlock Your Potential: Benefit from competitive compensation and holistic training programs designed to develop your skills.
- Innovate with the Best: Thrive in a dynamic, collaborative environment that champions creativity and breakthrough thinking.
- Accelerate Your Growth: Seize clear pathways to advancement and build a fulfilling, long-term career with us.
- Get Recognized: Meaningful rewards and recognition for your contributions and performance.
Ready to make an impact Join us and shape a future where your ideas matter!
