Technical Support Officer

Job Description

• Monitor & analyze system performance in accordance to the prescribed processes and procedures
• Identify & dispatch Field technicians to affected stations island wide
• Perform data mining & preparation of technical reports
• List and analyze cases, escalate to relevant department if necessary
• Suggest appropriate solutions and direct unresolved issues to alternative resources
• Assist with building management duties when required

Job Requirements:

• Minimum GCE N/O levels, Higher Nitec/Nitec in any industry
• Possess good computer skills mainly Microsoft Excel, Word & Powerpoint
• Control Centre/Dispatcher background with analytical skills is an added advantage
• Pleasant personality, able to work and communicate well with different levels
• Require to work on shift, including PH & weekends where assigned
• No experience required, training will be provided