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Sciente International Pte Ltd

Technical Support Officer

Sciente International Pte Ltd
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  • 5 months ago
  • Over 200 applicants
Exp: 4-14 Years
Singapore

Engineering & Design,

Engineering/Procurement/Construction

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Job Description

Job Summary:
  • We are looking for an experienced Technical Support Officer to join the team in supporting the maintenance and implementation of systems within a large organization.
Mandatory Skill-set:
  • Diploma/Degree in Computer Science, Information Technology, or Electrical / Electronic Engineering;
  • At least 5 years of experience in IT technical support with a focus in Windows Server Management / Administration, and Windows Operating System;
  • Familiarity with software deployment tools and methodologies;
  • Solid understanding of networking concepts and security protocols;
  • Excellent troubleshooting skills to diagnose and resolve technical issues efficiently;
  • Firm in adhering to standard operating procedures and corporate standards;
  • Ability to support technical change management processes, collaborating with internal teams and stakeholders.
  • Strong analytical skills to analyze and solve software problems effectively and the ability to work independently and collaboratively in a team environment;
  • Excellent communication and interpersonal skills, and able to work well with cross organizational teams;
  • Willingness and availability to work on shifts.
Desired Skill-set:
  • Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator;
  • Familiarity with scripting languages (e.g., PowerShell) for automation and administration;
  • Experience with virtualization technologies (e.g., VMware, Hyper-V).
Responsibilities:
  • Provide primary technical assistance and support to end-users for live systems, ensuring prompt resolution of issues and minimizing downtime;
  • Resolve software issues related to remote devices, servers, networks, and security systems to maintain system integrity and security;
  • Maintain systems by performing routine checks, updates/patching, and configurations as required;
  • Generate reports based on system performance and user requirements;
  • Assist users with technical inquiries, troubleshoot problems, and escalate unresolved issues to higher levels of support or relevant teams;
  • Support users with login issues, password resets, and access-related queries to ensure smooth and secure access to systems and resources;
  • Collaborate effectively with internal teams and stakeholders to enhance system functionality and user experience;
  • Proactively identify recurring issues and recommend improvements to prevent future problems and optimize system performance.

Should you be interested in the career opportunity, please send in your updated resume to [Confidential Information]at the earliest.
When you apply, you voluntarily consent the disclosure, collection and use of your personal data for employment/recruitment and related purposes om accordance with SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE'S website (https://www.sciente.com/privacy-policy).
Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA License No. 07C5639

More Info

Role:Supervisor/Team Lead, Technician/Support

Industry:Engineering & Design, Engineering/Procurement/Construction

Function:Engineering - Mechanical/Automotive/Industrial

Job Type:Contract Job

Date Posted: 28/06/2024

Job ID: 83338205

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About Company

Sciente International Pte Ltd
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An award winning ISO9001:2015 & DPTM certified IT services provider with specialization in IT (managed) services & Technology Talent Search & Acquisitions, advisory & training services, IT Career transition, on-boarding outsourcing, recruitment process outsourcing services for large conglomerates and MNCs within capital markets, banking, insurance, pharmaceuticals, healthcare, logistics and information communication & technology industries.

Some of the recent awards:

- HR Champion Award by SHRI in 2023
- Awarded The Best Organisation for Championing the Human Capital amongst all the SMEs in Singapore, by SHRI in 2021
- Awarded The Peak Tech Laureates 2020 Award under Human Capital Management category
- Awarded the best recruitment agency of the year by Asia Recruitment Awards 2020
- Awarded the best specialist recruitment agency and the best recruitment agency of the year by Asia Recruitment Awards 2019
- Awarded the prestigious HR Advocate, CSR and Purpose Driven Organisation awards by Singapore HR Awards 2018, SHRI
- Awarded the best 'Recruitment Agency - Technology'​ at HR Asia Recruitment Awards 2018
- 2nd year in a row, voted the best Recruitment firm for engineering & IT positions by HRM Asia Readers'​ Choice Awards 2017
- Leading HR practices for Learning & Development, Work-life integration, Tech HR Resource Management and Corporate Social Responsibilities by SHRI Singapore Awards 2017
- Leading HR Practices in Corporate Social Responsibility by the Singapore HR Awards 2016, SHRI
- Silver award winner under “Best Recruitment Innovation by a Recruitment Agency by Asia Recruitment Award 2016 of Human Resources
- Voted the best Recruitment firm for engineering & IT positions by HRM Asia Readers'​ Choice Awards 2016 and
- Winner of Red Herring 2015 Top 100 Asia.

EA Licence No. 07C5639.

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